Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We currently offer shipping exclusively within the United Arab Emirates. At this time, we do not ship to international destinations outside of the UAE.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Frequently Asked Questions

Find answers to our most common inquiries regarding jewelry care, delivery, and purchasing.

How can I place an order?

Orders can be placed seamlessly via Direct Message or through our official website.

Are your pieces always available?

Our collections include both signature pieces and limited editions. Availability may vary due to exclusivity.

How long does delivery take?

Within the UAE: 1–3 business days
International delivery: Timelines vary depending on the destination.

Do you deliver across the UAE?

Yes, we provide delivery to all Emirates.

Do you offer exchanges or returns?

Exchanges are accepted within 48 hours of delivery, provided the item remains in its original condition.

Are the product images authentic?

Absolutely. All images showcase our genuine pieces, captured to reflect their true elegance.

Are your materials suitable for sensitive skin?

Our pieces are crafted from high-quality materials selected for comfort and durability.

How should I care for my jewelry?

To preserve its beauty, avoid exposure to perfumes, and harsh chemicals.

What payment methods do you accept?

We offer secure payment options including bank transfer and cash on delivery.

How may I contact you?

Our team is always delighted to assist you via Direct Message or WhatsApp.