Refund & Return Policy — Bellora

Last updated: 4 December 2025

At Bellora, your satisfaction is our priority. We take great pride in the quality of our jewelry and want you to feel confident with every purchase. This Refund & Return Policy explains when and how you can request returns, exchanges, or refunds.

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1. Eligibility for Returns

We accept returns under the following conditions:

1.1 Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will replace the item or issue a refund after verifying the issue.

1.2 Conditions for Accepting a Return

To be eligible for a return:

• The item must be unused and in original condition

• It must be in its original packaging

• Proof of purchase is required

Items NOT Eligible for Return

• Custom-designed or personalized jewelry

• Earrings (for hygiene reasons)

• Sale or clearance items

• Products damaged by misuse, wear and tear, or improper care

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2. Refund Process

If your return is approved:

• Refunds will be issued to your original payment method

• Refund processing may take 5–10 business days, depending on your bank

Shipping fees are non-refundable, except in cases where Bellora sent a defective or incorrect item.

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3. Exchanges

We offer exchanges for eligible items (non-custom, unworn, and in original condition).

If you would like to exchange an item for a different one:

• Contact us within 7 days of receiving your order

• Exchanges depend on product availability

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4. Custom Jewelry Orders

Custom-made and personalized items are non-refundable and non-returnable, unless there is a manufacturing defect.

This includes:

• Custom designs

• Engraved pieces

• Personalized adjustments

We will always confirm details with you before production begins.

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5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The wrong item was sent

In these cases, Bellora will cover the return shipping or offer an alternative solution.

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6. Order Cancellations

Non-Custom Items

Orders may be canceled within 12 hours of purchase if they have not been shipped.

Custom Items

Custom orders cannot be canceled once production has started.

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7. Warranty Claims

All Bellora jewelry includes a warranty covering manufacturing defects only.

The warranty does not cover:

• Tarnishing caused by chemicals or improper care

• Damage caused by accidents

• Normal wear and tear

For warranty assistance, contact Bellora Customer Support.

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8. Contact Us for Returns or Questions

If you need help with a return, refund, or exchange, our team is here to support you.

Bellora Customer Support
Email: info@bellorabloom.com
Phone:+971 56 235 8730
Website: bellorabloom.com